Organizations with field operations are becoming increasingly dependent on the ability to collect data and share the same in real time. In a study by the Aberdeen Group, the primary driver of mobile initiative is increasing worker productivity. While the benefits of workforce mobilization are significant, deployments are not immune to risks.Deploying a first time mobile data capture solution with eSurvey, solves key challenges for our clients because we offer a powerful configurable tool, yet simple to use, that does not require coding and that provides an end-to-end solution by sending the captured information to wherever you want it to go.
Additionally, mobile workers, by their very nature, are mobile. So an inherent challenge is keeping workers connected and using key mobile applications as they travel from location to location. Workers connect to any number of Wi-Fi and public carrier networks to enter order dispatch statuses, issue trouble tickets, etc. Speed of access and time to interact are key elements for any mobile deployment. Thus, easiness of handling these work processes in the field equates to more tasks completed per day and improved productivity.
When it comes to mobility eSurvey stands out in these four main principles :
- Mission critical data entry should be done with an User Interface that is ergonomic for the mobile user, facilitates reading and reduces eye fatigue.
- Users should not wait for a screen to refresh while entering data
- Data entry screen's background should adapt to every single light condition
- Data entry should be done with an extremely intuitive interface.
Your Results : Increased worked productivity and employee satisfaction, greater ability to manage mobile transactions and improved customer service and support.